Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does My Baby Stroller deliver?

We deliver anywhere in UK mainland

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email info@mybabystroller.co.uk or by phone 0121 824 6675

Information:

• Delivery times are only for items in stock and may vary depending on the stock availability.

• FREE Delivery on all orders over £50

• If order is Under £50, a delivery charge of £4.95 will be applied

• Any failed deliveries must be reported within 7 days of the delivery confirmation email/text

• Items of Furniture and Furniture Sets may take longer depending on the Brand

Items of Furniture can only be delivered to mainland UK only, items cannot be delivered to Northern Ireland, Channel Islands, Isles of Silly & some Highland Islands

Smaller items & strollers can be delivered to Northern Ireland, Channel Islands, Isles of Silly & some Highland Islands for an added deliver fee of £19.99 depending on the brand & weight. Pease enquire before making a purchase if your product can be delivered to those locations. If we cannot deliver to those locations and you have already made a purchase, you will be refunded in full.

Deliveries are subject to additional shipping time dependent on the delivery method selected and the destination.

For all in-stock orders placed before 2pm, we aim to process your order the same day. Any in-stock orders placed after 2pm, we aim to process your order the next working day (i.e., if your order is placed after 2pm on Friday, your order will be processed the following Monday at 9am, excluding bank holidays).

We advise customers to provide us with a mobile number when placing an order which will be used by the delivery company to send you an SMS message on the morning of delivery estimating a 1-hour window for your delivery.

Please note deliveries are between 8am to 6pm and the hour slot cannot be chosen. Please note not all delivery companies offer tracking.

Delivery Times:

UK Mainland - 5-9 working days (Excludes Scottish Highlands) Products in showroom warehouse will be delivered sooner, make contact if you would like to confirm delivery times.

Applicable postcodes: AB10-16, AB21-25, AB30-35, AB39, AB41-AB45, AL1-AL10, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FK1-16, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA1-9, KA11-12, KA16-26, KA29-30, KY, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NN, NG, NP, NR, NW, OL, OX, PA1-19, PE, PH1-14, PL, PO1-22, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW1, SW, SY, TA, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

Scottish Highlands -5-9 working days

Scottish Islands -5-10 working days

£19.99 Delivery Charge regardless of order value (Extra Delivery Charges For Few Brands)

Applicable postcodes: AB31-38, AB41-56, FK17-21, G83, All 'IV', KW0-17, PA20-78, PH15-99, ZE

We do not deliver items of furniture to these locations

Isle of Wight -5-9 working days

£19.99 Delivery Charge and a maximum order weight limit of 30kg

We do not deliver items of furniture to this location

Northern Ireland -5-9 working days

£19.99 Delivery Charge and a maximum order weight limit of 30kg

We do not deliver items of furniture to this location.

On some occasions we are unable to delivery all the brands of strollers we stock, please enquire before purchasing to check if we can delivery to your address.